Refund & Return Policy for Timeless Allure
Effective Date:15/10/2024
At Timeless Allure, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our Refund & Return Policy below.
1. Return Eligibility
You may return items within [30 days] of the purchase date. To be eligible for a return:
- Items must be unworn, unused, and in their original condition.
- Items must be in their original packaging, including all tags and accessories.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@royalgemss.com or call 978-865-1188 to request a return authorization.
- Provide your order number and the reason for the return.
- Once approved, you will receive instructions on how to return your item.
3. Return Shipping
- You are responsible for the return shipping costs, unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., $50]. We cannot guarantee that we will receive your returned item.
4. Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within [7-10 business days].
- Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange an item for a different size or style, please contact us to initiate the exchange process. Exchanges will be processed based on availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [48 hours] of receipt. We will provide you with a replacement or refund, depending on your preference and product availability.
7. Contact Us
For any questions or concerns regarding our Refund & Return Policy, please reach out to us:
Email: info@royalgemss.com
Phone: 978-865-1188
